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General Info

Office Hours

Monday - Friday 8:00 AM - 5:00 PM
Email: CustomerService@cityofhomestead.com
711 NE 1st Road
Homestead, FL 33030

Utility Bills

Electric and Water meters are read on scheduled monthly cycles. Bills for all utilities are due within 25 days of the billing date. If you would like to review your account information, please have your account number ready and click here for our online system.

Payment Options:

 

  • Online Payments - Visa, MasterCard, American Express, & E-Checks
  • Automated Bill Pay (Bank Draft) - Click here for application
  • Pay-By-Phone - Visa, MasterCard, American Express, & Phone Checks - Call (305) 224-4444
  • By Mail - P.O Box 31576 Tampa, Florida 33631-3576 - Checks & Money Orders ONLY, No Cash.
  • Western Union authorized payment centers: Authorized List or call (305) 224-4888
  • Payment depositories: Located just south of the Customer Service parking lot, and near the entrance of the Customer Service Building. Checks & Money Orders ONLY, No Cash.

Connection / Reconnection Policy

All connection/ reconnection of utility service(s) will be completed within one (1) business day of receipt of payment. Meter sets will be completed within two (2) business days.

Important Telephone Numbers

Customer service information, utility account services, billing questions, shut-off for non-pay:

(305) 224-4800

(305) 247-6532 (TTY)

Mon-Fri
8:00 A.M. - 6:00 P.M.

Automated Customer Service Information and Payments: (305) 224-4444 24 hours
Customer Service Fax: (305) 224-4839  
Garbage and Trash Pickup Questions (305) 224-4860
(305) 247-6532 (TTY)
Monday - Friday
8:00 AM - 5:00 PM
Emergency Power/Streetlight Outage or downed power lines: (305) 247-7313 24 hours
Emergency water service line break or sewer backup: (305) 248-5201 24 hours

 

Note: If you have Electric Service with FPL, the number to call is 305.442.8770.
If you have Water Service with Miami-Dade Water, the number to call is 305.665.7488.